Europe’s Trusted Wholesale Supplier of Research Peptides
Overview
At Wholesale Peptides, customer satisfaction is important to us. Due to the nature of our products and to ensure product integrity and quality standards, all refund and return requests are handled in accordance with the policy outlined below.
By placing an order on our website, you acknowledge and agree to the terms of this Refunds & Returns Policy.
Returns
For safety, quality control, and regulatory reasons, we generally do not accept returns of products once they have been shipped and delivered.
Products that have been opened, used, damaged after delivery, or stored improperly are not eligible for return.
Damaged or Incorrect Orders
If you receive an incorrect item or your order arrives damaged during transit, please contact our support team within 7 days of delivery.
To assist with your claim, please provide:
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Your order number
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A description of the issue
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Clear photographs of the product and packaging
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Any additional information requested by our support team
Once reviewed and approved, we may offer a replacement, store credit, or refund at our discretion.
Missing Orders
If your tracking information indicates a delivery issue or your order has not arrived within the expected timeframe, please contact us as soon as possible.
We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.
Claims for missing orders must be submitted within 14 days of the estimated delivery date.
Refund Eligibility
Refunds may be considered in the following circumstances:
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An order cannot be fulfilled due to inventory issues
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A confirmed shipping loss where a replacement is not possible
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An incorrect product was shipped and replacement is unavailable
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A duplicate payment or billing error has occurred
Refund requests outside these circumstances may not be approved.
Non-Refundable Situations
Refunds will generally not be issued for:
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Orders delayed by customs processing
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Incorrect shipping information provided by the customer
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Refused deliveries
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Packages returned due to failed delivery attempts
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Customer error when placing an order
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Products purchased for purposes inconsistent with our Research Use Only policy
Order Cancellations
Orders may be cancelled before they have been processed or dispatched.
Once an order has entered fulfillment or has been shipped, cancellation requests may no longer be possible.
To request a cancellation, please contact us immediately after placing your order.
Returned Shipments
If a package is returned to us due to an incorrect address, refusal of delivery, or repeated failed delivery attempts, reshipping fees may apply.
Refunds for returned shipments may be subject to deductions for shipping costs and carrier fees.
Processing Refunds
Approved refunds will be issued using the original payment method whenever possible.
Please allow 5–10 business days for the refund to appear in your account after processing, depending on your payment provider or financial institution.
Contact Us
If you have questions regarding refunds, returns, cancellations, or delivery issues, please contact our customer support team using the contact information provided on our website.
We are committed to resolving issues fairly and efficiently whenever possible.